Delivering quality services

The NSW Government’s core mission is to deliver the services the people of NSW rely on every day to a world class standard. This Budget will deliver with new investment to make services easier than ever to access.


The NSW Government’s early response to the pandemic turbo-charged the State’s health system capacity —quadrupling intensive care capacity in NSW hospitals, resourcing highly effective testing and tracing capabilities, and employing effective hotel quarantine and purchasing more than $1 billion in personal protective equipment (PPE) to keep frontline workers safe.

The NSW Government will invest $29.3 billion in recurrent and capital funding in the NSW health system, continuing the COVID-safe measures that have made NSW the standout success of Australia’s pandemic response. As nations around the world have gone back into lockdown, the NSW Government’s support measures will keep NSW ahead of the virus. These include:

  • $500 million to support COVID-19 clinics, hotel quarantine, and increased pathology testing and contact tracing.
  • $385 million for additional PPE to keep frontline workers safe.
  • $30 million for additional emergency department attendances and ambulance calls.

In addition, the NSW Government will:

  • Increase the digital capability in the State’s health system, investing in systems to:
  • Track prescribed medicines associated with a high risk of causing harm or dependence.
    • Seamlessly manage the more than 70 million pathology tests undertaken every year across NSW Health.
    • Invest $45 million to expand telehealth capacity to deliver faster, more convenient care.
  • Increase support for palliative care services to provide the best quality care and support for those reaching the end of their life, with $55.9 million over four years for:
    • An additional 5,000 End of Life support packages to allow people who are dying a choice about the place they spend their remaining days and the care that they receive.
    • Access to specialist allied health professionals, improved bereavement and psychosocial support services, and education and training.


In April, the NSW Government announced a mental health package of $73 million, providing enhanced services to help those in need during the pandemic — recognising that a strong, well-rounded and responsive mental health system is more important now than ever before.

This Budget will commit $169.4 million over four years to provide vital mental health support to ensure more people can find the help they need. Measures include:

  • $66.2 million to continue the work of community-based mental health clinicians, including expanding youth mental health services.
  • $50.4 million to expand virtual mental health services — enabling greater access to support for people in immediate crisis.
  • $46.8 million to recruit 100 wellbeing health and in-reach nurses to provide wellbeing checks in our schools.
  • $6 million over three years to establish 12 Mental Health and Community Wellbeing Collaboratives in communities across the State.


The NSW Government will continue its record investment in education including:

  • With a wide-reaching $18.9 billion investment in recurrent and capital funding for government and non-government schools in 2020-21. 
  • Broadening the State’s supply of quality teachers by developing a mid-career entry pathway into to teaching for those outside the profession, in partnership with Teach for Australia.
  • $2.7 billion to support a highly skilled and adaptable workforce.
  • Ensuring universal access to high quality early childhood education services to three and four year olds.


Our $33 billion transport budget over the forward estimates will deliver infrastructure and services for the
future, including:

  • $1.6 billion for bus services in 2020-21 throughout NSW, including regional and metropolitan bus services, school services and funding of new replacement buses.
  • $1.1 billion to continue to deliver More Trains, More Services and more frequent and additional services on the Illawarra, Airport and South Coast lines.

During the pandemic, 50% fare discount for off-peak travel for 3 months between June and September was offered. Whilst this ended in September, the previous 30% off-peak discount, previously only available for train and metro, was extended to bus and light rail.


This Budget continues to provide vital support for the most vulnerable in our community impacted by the COVID-19 pandemic. This support includes:

  • $9 million in 2020-21 to extend targeted support for food charities.
  • $50 million in 2020-21 to establish a one-off, time-limited Social Sector Transformation Fund to help charities adapt and respond to the challenges of the COVID-19 pandemic.
  • $29 million across 2020-21 and 2021-22 to extend the Together Home initiative building on the Government’s previous commitment of $36 million to the program.
  • $20 million expenses over four years for Closing the Gap in accordance with the National Agreement, and support for the equal participation of Aboriginal communities in priority reforms.


Key to delivering quality Government services is ensuring that those services are fit-for-purpose and meet the needs of the community. In this Budget, the Government is pursuing an ambitious transformation agenda driven by digitisation.

Underpinning this transformation is the $1.6 billion Digital Restart Fund (DRF). The fund promotes a whole-of-sector approach to digitisation and service transformation. It also supports job creation by driving productivity and efficiency across the sector. 

The 2020-21 Budget includes additional investments for the DRF, including:

  • $54.5 million for a major digital courts and tribunals reform project to digitise services, improve productivity in the legal system, enhance processes and improve customer experience.
  • $45.8 million to implement the next phase of an end-to-end digital planning service through the ePlanning program. This could improve customer experience by streamlining services within the NSW planning system.
  • $17.5 million to improve the online customer experience for key Revenue NSW online services, to ensure integration with Service NSW for taxes and fines.